Some attorneys use investigators on a regular basis. Other have never used them. If you fall into the second category, here is what you need to know. It is a regulated profession. Almost every state requires a license. If your State does, then ask for a copy of the license or otherwise verify it. I have found several unlicensed people offering services on Craigslist and in the phone book.
It is not uncommon for a citizen to need an investigator but not an attorney. The same basic concepts apply. Except for one.
Never pay a fee for an initial phone consultation. Almost no one does this, charge a fee for this, but it is possible to find it. You are feeling out the investigator learning about him or her. Deciding if you want to hire them. Why should you pay anything for this? For their "advice." Lawyers advise, investigators investigate. Keep away from anyone who wants you to pay them for answering your initial questions.
Is the investigator insured? Here in NH we are required to post a bond but not carry insurance. A serious professional will carry E&O/General Liability insurance. Ask for proof on insurance. Ask the investigator for whom they do work. Check references and/or get a referral from a colleague.
A pretty web site is not a guarantee of a professional investigator but the absence of a web site speaks volumes in this day and age. Does the investigator under consideration have any experience and training in the particular area where you need help? This is important so you can get the best results. Now on to some intangibles.
How often does the investigator attended Professional Development seminars and training to update his or her skill set? Does your investigator belong to any investigative association within the state? These are the backbone of the profession and most require an applicant to adhere to a Code of Professional Ethics.
Is the investigator under consideration cognizant of the many privacy laws that affect his work for you? He should have knowledge of your State's laws but also the GLB, DPPA, FCRA and other laws designed to protect the privacy of everyone.
Can the investigator give you a sample report so you can see the quality of the work product? Try before you buy. Court: Has the investigator testified in Court? What Courts? What subjects? As a witness or an expert witness? Certainly use use the information from a web site or advertisement as a starting point, but you can go much further. Remember lawyers are trained to litigate. Investigators are trained to investigate, in support of that litigation.
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